0 Lessons



No business can discriminate against customers when admitting or serving them. All customers must be treated equally.

Discrimination is described as “less favourable treatment” of a person or group of people on any of the nine discriminatory groups below.


It is an offence to treat people differently and in a discriminatory way for any of the


Customer Service policy

Acknowledge our guests with eye contact and a friendly smile to build a good rapport, ask if help is required when appropriate.

Should you face a challenging customer or receive an unusual request please inform your supervisor or senior manager on duty. It is imperative that you remain polite and professional at all times